EXCHANGES OR RETURNS FOR ONLINE PURCHASES ONLY
(Please note that our return policy for in-store purchases differs from our online purchase return policy.)
We will gladly accept unused merchandise in original condition and accompanied with your enclosed proof of purchase.
Within 10 days, a full refund will be issued to the original purchaser.
Within 30 days, a credit note (in the form of an online gift card) will be issued which can be redeemed online. Items purchased in this way will be final sale.
After 30 days, no refund or exchange will be issued.
Shipping fees will not be refunded. A restocking fee may apply.
There are no refunds on special orders.
SALE items are final sale.
Face masks are final sale.
EXCHANGE AND RETURN PROCESS
Please follow the steps below:
Please contact us immediately if you are planning to return your purchase/gift.
Ensure all items are in the original product packaging, unwashed, unused, and in sellable condition. You, the customer, are responsible for return shipping. Contact our Customer Service department at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
For any merchandise returned by the purchaser within 10 days of advising us, a refund to the original method of payment will be issued (less original/return shipping fees). A return after that time period will be subject to a store credit note. All returns are subject to inspection before a refund/credit note is issued. Gift cards and consumables are final sale.
To return your product, you should mail your product to:
Hamiltons of Pelham – 306 Canboro Rd. – Ridgeville, Ontario – L0S 1M0
You should consider using a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item.
For any merchandise returned by the recipient of a gift, a store credit note will be issued (less original/return shipping fees).
BREAKAGE IN A DELIVERY SHIPMENT
Please unpack your order completely. In the event that an item(s) is received damaged, please keep all original packaging and if possible, photograph the damaged packaging and product and contact our Customer Service Department immediately at firstname.lastname@example.org. Delayed requests (more than three days of delivery) may not be honoured.
Credit notes never expire and are non-transferable. Credit notes may be used in store.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Product availability and prices are subject to change. Hamilton’s of Pelham reserves the right to correct any errors, inaccuracies, or omissions and to change or update product pricing, availability or other information at any time without prior notice.
LATE OR MISSING REFUNDS
If you haven’t received a refund in a timely fashion, check your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.