Shipping policy

SHIPPING INFORMATION

Please carefully read our shipping policy. If you have any questions regarding shipping, please contact us at hamiltonsofpelham@cogeco.net. 

We do our best to process orders as quickly as possible. Weekend orders may not be processed until Tuesday. All packaging is reused, repurposed and recycled.

PICK UP

If you choose Pick Up, your order will not be shipped. You will receive a notification when your order is ready for pick up at our store. Pick Up is available only during store hours. 

SHIPPING

Make sure to fill out your shipping address accurately to an address that can receive packages. If the address provided is incorrect, we cannot take responsibility for that package. Nor can we take responsibility for a package marked as delivered by the carrier which is stolen or misplaced thereafter. If a package is unable to be delivered, it may be sent back to us. We will not be able to refund your purchase until the package arrives. There will be a small return fee that will come out of your refund. It may take up to 8 weeks for the package to be returned to us and a refund issued.

NIAGARA SHIPPING

    • This option will only appear if you are in our delivery zone. If you have this option at checkout, there is free delivery on orders over $200. If you choose this option when your package is ready, we will contact you to schedule your delivery. You may also provide any extra instructions. 
Shipping Rates & Delivery Times

Hamiltons of Pelham uses Clickship, this gives you-the customer the option to choose the shipping and rate you would prefer. Some options are UPS, FedEx, Canpar, DHL, GLS and Canada post for PO Boxes.

Any item with ‘FREE Shipping’ messaging on the product detail page, is eligible for free shipping order excluding taxes, gift wrap, gift cards, and oversized and heavy items. The order must ship to a Canadian address (excluding remote locations).

Shipment to P.O. Boxes

Hamiltons of Pelham uses Canada Post to ship within Canada to P.O. Boxes.

Shipment Processing Time

All orders are processed within 2-3 business day. Orders are not shipped or delivered on weekends or holidays.

If there will be a significant delay in shipment of your order, we will contact you by email or phone.

Shipment Confirmation & Order Tracking 

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Hamiltons of Pelham is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. (tarriffs, taxes)

 INSURANCE

Please note that while all shipments are sent insured, some items are not insured for breakage (for example, glass, concrete.) We do our best to package everything to avoid breakage, but in the event your order arrives damaged, please take photos of the product(s) in the packing materials. Send the photos to hamiltonsofpelham@cogeco.net with all of your information. We will make an insurance claim on your behalf. The insurer may need a signed affidavit stating that the goods arrived damaged. Please do not dispose of the damaged goods or the packaging until we contact you that the claims process is underway. We will not be able to return, replace, or refund any items in which you (the customer) have not provided.

Contact Us

If you have any questions about this Shipping Policy, you can contact us: